The USF Customer Service Forum connects the billing and customer service teams from across Ontario. Through USF, these professionals have ad hoc discussions on changes to business and regulatory requirements, and the practical options and processes for implementation are addressed immediately. Items of interest include payment plans and available funding programs, achieving paperless billing, and front counter practices.
Members also volunteer to develop best practice guides and templates on such topics as:
- Call Centre Efficiencies
- The Collection Process
- On-boarding for Customer Service Representatives
- The Lifecycle of a Customer